BRIAN E. GRAVES
508-714-4664  
brian@bgraves.com 
91 Mendon Street Uxbridge, MA 01569 

OBJECTIVE
===============
To join an organization which values my strong background in database, workflow, and application 
development and administration; effective communication skills; and knowledge of complex business 
systems which can be combined to rapidly achieve business goals.

WORK EXPERIENCE
===============
RBS Citizens Bank 
Application Programmer, Officer
2005 - Present 
Cranston, RI
* Workflow and BPM application developer focused on process automation, efficiency, and reporting.
* Lead developer on Automated Clearing House (ACH) and Claims Processing platforms responsible 
for workflow design, development, and implementation. 
* Significant experience with database schema design, performance diagnostics, reporting/data extract 
scripts and tools. 
* Leveraged strong trouble-shooting, fact-finding, and problem-solving skills to perform root cause 
analysis and resolve issues for many web based applications. 
* Created support documentation, improved standard operating procedures, and trained other team 
members while in primary support position for widely-used workflow platform.
* Developed business relationships with team members, colleagues, business lines, vendors and end 
users with professional communication skills to quickly and completely resolve application and 
database related problems.

Gateway Healthcare, Inc. 
PC Specialist
2003 - 2005 
Pawtucket, RI
* Assisted network administrator to troubleshoot and maintain servers and remote computers at 30 
different locations in Rhode Island.
*  Responsible for inventory tracking, as well as ordering and tracking shipments from various software 
and hardware vendors. 
*  Designed and developed several web-based applications including calendar, inventory tracking 
system, and updateable phone directory using ASP/ASP.NET

Winnco Property Management 
PC Technician
2002 - 2003 
Boston, MA
* Worked remotely with users around the country to walk users through PC maintenance, software 
installations and hardware upgrades.
* Created several web based applications including software tracking system and Flash/XML based 
image gallery.

EMC Corporation 
Associate Web Design Engineer
2001 - 2002 
Hopkinton, MA
* Worked closely with business unit leaders and web development team to determine requirements and 
objectives for web applications. 
* Improved the user experience of EMC engineers by converting existing corporate intranet from 
HTML to an interactive Flash web site. 
* Designed and developed web presence for technology groups on EMC's corporate intranet. 

SKILLS
===============
* Software - Tibco iProcess BPM, HP Portfolio and Project Manager (HP PPM), Oracle, MS SQL Server, 
Visual Studio, Microsoft Office Suite, TOAD/SQL Developer, SQL*Plus 
* Programming - Advanced PL/SQL Database Scripting, Server-Side Scripting (ASP.NET, Java/JSP, PHP, 
Python), Windows and UNIX batch scripting 
* Systems Analysis - Lean/Six Sigma Trained, familiar with Minitab, UML, and business process mapping. 
Certified Business Analyst. 
* Awards/Training - RBS Excellence Award 2009 & 2010, Veracode Security Certifications, Risk and 
Regulatory Compliance Training

EDUCATION
===============
Johnson & Wales University 
BS in Information Science, Magna Cum Laude
2004 - 2008 
Providence, RI

Bryant University 
Certified Business Analyst
2010 
Smithfield, RI