Brian Graves

Cell: 508-714-4664
Email:

Hello! My name is Brian Graves and I live in Whitinsville, MA with my wife Michelle and our three awesome children. I'm currently working as an Application Developer for RBS Citizens in Cranston, RI.

You can connect with me on Facebook, LinkedIn, Twitter, or visit my Google Profile.

Education

Johnson & Wales University Providence, RI — 2004-2008

B.S., Information Science Magne Cum Laude
Concentration in Database Administration

Bryant University Smithfield, RI — Presently enrolled

Business Analysis
International Institute of Business Analysts Certification

Skills

Software

Tibco iProcess BPM, HP Portfolio and Project Manager (HP PPM), Oracle RDMS, MS SQL Server, Visual Studio, Microsoft Office Suite, TOAD/SQL Developer, SQL*Plus

Programming

Advanced PL/SQL Database Scripting, Server-Side Scripting (ASP.NET, Java/JSP, PHP, Python), Windows and UNIX batch scripting

Systems Analyst

Lean/Six Sigma Trained, familiar with Minitab, UML, and business process mapping. Currently working towards IIBA certification.
Experience

RBS Citizens Application Programmer II — Cranston, RI — 2005-Present

  • Senior PPM Administrator responsible for development, maintenance, and support for 3500 daily users. Upgraded from version 5.5 to 6.0 and from 6.0 to 7.1. Applied multiple service pack and patches. Worked closely with Mercury for ITG support and HP for PPM support over the past 4 years. Created and supported many custom workflows, request types, and reports as well as standard Portfolio Management modules.
  • Worked closely with business lines, vendors, support teams and end users to quickly and completely resolve application and database related problems within Citizens Financial Group.
  • Utilized strong trouble-shooting, fact-finding, and problem-solving skills to perform root cause analysis on many web based applications.
  • Created support documentation, improved standard operating procedures, and trained other members of Application Support while in primary support position for PACS.
  • Developed business relationships with team members, colleagues, business lines, vendors and end users with professional customer service skills and dedication to complete customer satisfaction.

Gateway Healthcare, Inc. PC Specialist — Pawtucket, RI — 2003-2005

  • Assisted network administrator to troubleshoot and maintain servers and remote computers at 30 different locations in Rhode Island.
  • Responsible for inventory tracking, as well as ordering and tracking shipments from various software and hardware vendors.
  • Designed and developed several web-based applications including calendar, inventory tracking system, and updateable phone directory using ASP/ASP.NET

Winnco PC Technician — Boston, MA — 2002-2003

  • Worked remotely with users around the country to walk users through PC maintenance, software installations and hardware upgrades.
  • Created several web based applications including software tracking system and Flash/XML based image gallery.

EMC Corporation Web Design Engineer — Hopkinton, MA — 2001-2002

  • Worked closely with business unit leaders and web development team to determine requirements and objectives for web applications.
  • Improved the user experience of EMC engineers by converting existing corporate intranet from HTML to an interactive Flash web site.
  • Designed and developed web presence for technology groups on EMC's corporate intranet.
Hobbies
Outdoor sports like hiking, backpacking, mountain biking, and rock climbing. I love being a dad and husband and I'm always looking to create more free time to spend with the ones that I love.
Some of my free time is spent volunteering as a technical coordinator for Treasures, which is a non-profit upscale resale store working to reduce tuition costs my kids' school.
References & Work Samples
Available on request