Brian Graves

Johnson & Wales University Providence, RI — 2004-2008

B.S., Information Science Magne Cum Laude
Concentration in Database Administration

Bryant University Smithfield, RI — Presently enrolled

Business Analysis
International Institute of Business Analysts Certification

Software

Programming

Systems Analyst

RBS Citizens Application Programmer II — Cranston, RI — 2005-Present

• Senior PPM Administrator responsible for development, maintenance, and support for 3500 daily users. Upgraded from version 5.5 to 6.0 and from 6.0 to 7.1. Applied multiple service pack and patches. Worked closely with Mercury for ITG support and HP for PPM support over the past 4 years. Created and supported many custom workflows, request types, and reports as well as standard Portfolio Management modules.
• Worked closely with business lines, vendors, support teams and end users to quickly and completely resolve application and database related problems within Citizens Financial Group.
• Utilized strong trouble-shooting, fact-finding, and problem-solving skills to perform root cause analysis on many web based applications.
• Created support documentation, improved standard operating procedures, and trained other members of Application Support while in primary support position for PACS.
• Developed business relationships with team members, colleagues, business lines, vendors and end users with professional customer service skills and dedication to complete customer satisfaction.

Gateway Healthcare, Inc. PC Specialist — Pawtucket, RI — 2003-2005

• Assisted network administrator to troubleshoot and maintain servers and remote computers at 30 different locations in Rhode Island.
• Responsible for inventory tracking, as well as ordering and tracking shipments from various software and hardware vendors.
• Designed and developed several web-based applications including calendar, inventory tracking system, and updateable phone directory using ASP/ASP.NET

Winnco PC Technician — Boston, MA — 2002-2003

• Worked remotely with users around the country to walk users through PC maintenance, software installations and hardware upgrades.
• Created several web based applications including software tracking system and Flash/XML based image gallery.

EMC Corporation Web Design Engineer — Hopkinton, MA — 2001-2002

• Worked closely with business unit leaders and web development team to determine requirements and objectives for web applications.
• Improved the user experience of EMC engineers by converting existing corporate intranet from HTML to an interactive Flash web site.
• Designed and developed web presence for technology groups on EMC's corporate intranet.